These specialists solve basic network issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s). They solve the user problems, including such issues as: - Expert network hardware and software installation and upgrades - Specializing in addressing layer 1, 2, and 3 issues - Advanced level services - Setting up network devices - Installing appliances - Configuring VMs and route switches - Installation, reinstallation, and uninstallation - Managing edge devices - Network appliances - Firewalls - Distribution Devices - Core Devices - Complex route switch tasks with precision - Advanced configuration troubleshooting